What's in this video
Task pool: Who has capacity?
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Instead of pushing every task to a named person, you post it to the pool. Anyone with capacity picks it up, and it becomes theirs the moment they claim it.
Transcript
A typical agency runs at sixty percent utilization, largely because work waits to be assigned.
A task pool is unassigned work that the team can claim for themselves.
Post it to the pool. The team sees it with priority and dates. Someone with capacity claims it. And what is left shows where you are short.
Two tasks claimed within the hour, one still open, and that tells you something.
Work finds the free hands instead of waiting for a manager.